Booking your desk. Made easy.
- NTT DATA
- UX and Service Design
- Visual Design
- Front-end Development
- Content Design
- 21 months
As the pandemic hit the world, most businesses could no longer accommodate their entire staff at the workplace. To solve this problem, we set out to develop a flexibility-based smart office work approach to intelligently help manage office spaces. The challenge was not only to create a white-label solution that would guarantee fast-changing health and safety regulations are respected. At the same time, employees plan their day at the office but also to create a design system that would easily adapt to fit our clients’ needs. All of that as soon as possible.
Since we were in the lucky position of being both the designers and part of the end-users, we quickly applied our Service Design vision, defined our guiding principles (Relevant, Usable, Suitable, Manageable), and described User Journeys to identify our users’ needs. The most important: being able to return to the office to work and socialize in a safe environment.
Our multidisciplinary team of UX, Service, Visual and Content Designers, Project Managers, and Developers enabled us to sprint from context analysis to design and development in fluid and iterative waves. Due to the quickly approaching release date, we designed the app following an evolutive approach, in which we defined new features for upcoming releases. We released the first version of Sobos in just one month.
Here are some of our process highlights:
By putting our own employee's needs first, we could quickly pinpoint Sobos' main features. To create a scalable solution, we needed to rethink and evaluate when employees access the office building and their duration of stay as we could use this data and turn it into analysis and protection tools for all those involved.
As a result, we created a white-label desktop and mobile app, which allows employees of any company to book their desks or stopovers intuitively from the comfort of their homes. In just a few steps. All while providing the Facility Management and Health & Safety teams with visibility over available spots at all times. Our modular Design System facilitates user interface customization to easily adapt to other company’s visual identities. The new design system has also created the basis for other internal NTT DATA solutions, such as Manny, our company’s performance review tool.