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UX and Service Design Lead

Milan

At Tangity, the global studio of the NTT DATA Design Network, we break down complexity to the human scale. We create tangible and intuitive solutions that have a positive impact on companies and society.

As a design studio, our job doesn't stop once a product is launched but continues until the idea succeeds. We accompany businesses on their path of evolution or radical innovation, including testing, measurement, and optimization, while empowering their way of work. We help them look towards the future and imagine the long-term impact of their solutions.

To do so, we focus on people's needs and desires and leverage all of NTT DATA's technology. NTT DATA, Trusted Global Innovator, is a dedicated IT services and solutions partner for customers worldwide: headquartered in Tokyo and more than 100,000 professionals in over 50 countries, about 4,000 in Italy alone.

What you’ll do

We are looking for a talented UX and Service Design Lead for our design studio, keen to join a global design network to humanize complexity and positively impact people's lives. 

As a Design Lead, you'll become a point of reference in our studio and manage all aspects of a project: business, client relationship, team, design approach, and economics.  

You'll be a prominent client contact from the early stages, supporting Client Engagers in developing and leading trustworthy relationships with clients.



As part of Tangity’s family, you will find:

  • Multicultural environment

  • Possibility to work on international projects and initiatives

  • Purpose-driven culture

  • 20/80 program to support your ideas to have a positive impact on society 

  • Empathy and Flexibility

This is an fantastic time to join the company as we continue to grow rapidly.

If you feel you're up for a challenge, please apply with your CV and portfolio.

Skills

  • At least +6 years of Service and UX Design experience

  • Strong team and stakeholder management

  • Design, scope, and research (ethnographic & human-centered) processes, insight gathering, critical thinking, concept generation and validation

  • Help clients and stakeholders to better frame design challenges

  • Strong presentation skills, the ability to articulate design intent to project teams and stakeholders

  • Mentor Design team

  • Manage the project budget and timelines

  • Collaborate with cross-departments to produce high-quality work

  • Manage multiple stakeholders' needs, interests, priorities, and expectations effectively and sensitively

  • Design services and experiences within (or for) a large organization

  • Work independently to deliver a project from start to finish

  • Create key deliverables (i.e., research output, detailed user journeys, service blueprint, system map, stakeholder map, storyboards, scenarios, interaction models, wireframes & prototypes for complex systems, testing plan)

  • Excellent communication skills

  • Business fluent in English and Italian (oral and written)

  • Be an ambassador for the importance of design for clients

  • Keen on planning and facilitating workshops

  • Curious about modern technology and how to leverage it to create better user experiences

  • You must be future-focused and curious about innovation


As part of the Service/UX team, you should also:

  • Be a great teammate - we appreciate and always help each other

  • Act with integrity - we value honesty and doing the right thing

  • Be smart – we are critically thinking individuals 

  • Commit to quality - whether it is a good design or a well-written email, we never cut corners

  • Think laterally

  • Love to have a good time – we like to laugh, socialize, and have a great relationship with our colleagues.

How to apply

After you hit the button “Apply”, you will be redirected to the NTT DATA career portal. As we operate globally, please provide your resume and portfolio in English.

Since we receive lots of emails, apply only via the portal, or your application might be lost.