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Senior UX and Service Designer


At Tangity, the global studio of the NTT DATA Design Network, we break down complexity to the human scale. We create tangible and intuitive solutions that have a positive impact on companies and society.

As a design studio, our job doesn't stop once a product is launched but continues until the idea succeeds. We accompany businesses on their path of evolution or radical innovation, including testing, measurement, and optimization, while empowering their way of work. We help them look towards the future and imagine the long-term impact of their solutions.

To do so, we focus on people's needs and desires and leverage all of NTT DATA's technology. NTT DATA, Trusted Global Innovator, is a dedicated IT services and solutions partner for customers worldwide: headquartered in Tokyo and more than 100,000 professionals in over 50 countries, about 4,000 in Italy alone.

What you’ll do

We are looking for a talented Senior Service and UX Designer for our design studio in Rome who is keen to join a global design studio to humanize complexity and to have a positive impact on people’s life. 

As a Senior Designer you will be asked to manage all aspects of a project: business, client relationship, team, design approach, economics.  
You’ll be a prominent client contact from early stages, supporting Client Engagers in developing and leading trustworthy relationships with clients.

As ‘Untangler’ part of Tangity’s family you will find:

  • Multicultural environment

  • Possibility to work on international projects and initiatives

  • Purpose-driven culture

  • 20/80 program to support your ideas to have a positive impact on society 

  • Empathy and Flexibility

This is an amazing time to join the company as we continue to rapidly grow.

If you feel that you are up for a challenge, please apply with your CV and portfolio.


  • At least 5 years of Service and UX Design experience 

  • Design, scope and run research (ethnographic & human-centered) processes, insight gathering, critical thinking, concept generation and validation

  • Plan and facilitate workshops

  • Help clients and stakeholders to better frame design challenges

  • Strong presentation skills, the ability to articulate design intent to project teams and stakeholders

  • Use prototyping methods to visualize and quickly validate hypothesis

  • Manage multiple stakeholders’ needs, interests, priorities, and expectations effectively and sensitively

  • Design services and experiences within (or for) a large organization

  • Work independently to deliver a project from start to finish

  • Create key deliverables (i.e.: research output, detailed user journeys, service blueprint, system map, stakeholder map, storyboards, scenarios, interaction models, wireframes & prototypes for complex systems, testing plan)

  • Mentor Design team

  • Manage the project budget and timelines

  • You must be future focused and curious for innovation

  • Be an ambassador for the importance of design towards clients

  • Disrupt and influence, whilst picking your battles

  • Curious about modern technology and how to leverage it to create better user experiences

  • Collaborate cross-departments to produce high quality work

  • Excellent communication skills

  • Strong stakeholder management

  • Business fluent in English and Italian (oral and written).

As part of the Service/UX team you should also be:

  • Great teammate - we appreciate and always help each other’s

  • Acting with integrity - we value honesty and doing the right thing

  • Smart – we are critically thinking individuals 

  • Committed to quality - whether it is a good design, or well-written email, we never cut corners

  • Lateral thinker

  • Fun-loving – we like to laugh, socialize, and have a great relationship with our colleagues.

How to apply

After you hit the button “Apply”, you will be redirected to the NTT DATA career portal. As we operate globally, please provide your resume and portfolio in English.

Since we receive lots of emails, apply only via the portal, or your application might be lost.